Virtual Pro bono Case manager - Community Service

Our virtual pro bono case manager (or V-CM) service in the community refers to a program that provides free, voluntary, and professional assistance to individuals or groups who are in need of support with managing their cases or navigating complex systems (via online, phone and sometimes face-to-face). 

The purpose of our V-CM is to advocate for clients, connect them to appropriate resources and services, and help them navigate through various challenges they may be facing.

The role of V-CM might involve:

1. assessing clients' needs, developing individualized plans, 
2. coordinating services, 
3. monitoring progress, and advocating on behalf of clients to ensure their rights and needs are met

Our V-CM service in the community specialized in the area of social services aims to provide support and guidance to individuals or families facing various social challenges. These challenges may include homelessness, poverty, mental health issues, domestic violence, substance abuse, unemployment, or access to healthcare and social benefits. 

The V-CM role is to assess the client's needs, develop a personalized action plan, and connect them with appropriate resources and services available in the community. Here are some key components of our V-CM service in the area of social services:

1. Client Assessment: The case manager conducts a comprehensive assessment of the client's needs, circumstances, and goals. This includes evaluating their social, emotional, economic, and physical well-being.

2. Action Plan Development: Based on the assessment, the case manager collaborates with the client to develop a customized action plan. This plan outlines specific objectives, steps, and interventions required to address the client's social service needs.

3. Resource Referral: The case manager identifies and connects clients with appropriate community resources and services. This may involve referring them to food banks, shelters, counseling services, job training programs, legal aid, healthcare providers, or other relevant organizations.

4. Advocacy and Support: The case manager serves as an advocate for the client, helping them navigate through complex systems and procedures. They provide guidance, emotional support, and empower clients to become self-sufficient and make informed decisions.

5. Coordination and Collaboration: The case manager collaborates with other social service providers, agencies, and community organizations to ensure a coordinated approach to addressing the client's needs. They facilitate communication, share information, and collaborate on case management strategies.

6. Monitoring and Evaluation: The case manager regularly monitors the client's progress, adjusts the action plan as needed, and evaluates the effectiveness of the interventions. This helps in identifying any barriers or gaps in service delivery and making appropriate modifications.

7. Documentation and Reporting: The case manager maintains accurate and confidential records of client interactions, assessments, action plans, referrals, and outcomes. They may also be responsible for generating reports on the program's impact and success stories.

8. Cultural Sensitivity and Diversity: The case manager recognizes and respects the diverse cultural backgrounds, beliefs, and values of clients. They ensure that services are accessible, inclusive, and sensitive to cultural differences.

9. Professional Development: The case manager engages in ongoing professional development activities to enhance their knowledge and skills in social services. This includes staying updated on relevant policies, regulations, and best practices.

10. Collaboration with Volunteers: In a pro bono case manager service, volunteers may be involved in assisting with various tasks such as administrative support, outreach, or direct client interactions. The case manager oversees and coordinates the work of volunteers, providing them with necessary training, supervision, and support.

By providing pro bono V-CM services in the area of social services, this program aims to support vulnerable individuals and families, promote social inclusion, and contribute to the overall well-being of the community as well as connect them with key groups.

For more information (for volunteers, clients or sponsors): click here

To sponsor or donate to this program: click here